Grameenphone customers interacted with Michael Foley, CEO of the company, at the first session of the HelloGPprogram, at the DhanmondiGrameenphone Center. HelloGP is a specially designed program to improve the quality of service and customer experiencethrough interaction and direct feedback from GP subscribers.
During the session, Michael Foley and his teamtook the time to hear about the various challenges faced by the customers.HelloGP, which was broadcasted on Facebook Live, provided an overview of Grameenphone’s product and service offerings, innovation centric activities and answers to customer queries.
Speaking on the occasion Grameenphone CEO said, “Grameenphone has reached where it is today by keeping customer’s interest at the core of its operations. We have been working for last few years to simplify our services based on customer feedback and have worked to significantly improve customer experience on our network. Today’s session is a part of our continuous effort to keep improving our services.”
Members from technology, commercial, customer service, communications and several cross-functional teams were also present at the session.Futuresessions of HelloGP will be conducted throughout the country with teams led by the CEOand Deputy CEO of Grameenphone.
Caption: Grameenphone CEO Michael Foley, speaking with a customer during the HalloGP session arranged at Grameenphone Center, Dhanmondi.
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About Grameenphone Ltd.
Grameenphone, part of the Telenor Group, is a leading telecommunications service provider in Bangladesh with more than 67 million subscribers. Since its inception in 1997, Grameenphone has built the largest cellular network in the country, covering nearly 99 percent of the country’s population. With its brand promise to enable customers to “Go beyond”, Grameenphone seeks to help customers get the full benefit of mobile data and voice services and provide Internet For All. Grameenphone is listed on the Dhaka Stock Exchange. www.grameenphone.com: www.facebook.com/grameenphone.